TERMS AND CONDITIONS

 General Tickets

Unfortunately we cannot offer refunds for cancellations of tickets. If a request for transferring dates of tickets is made with less than 48 hours notice before start time of event – no transfer or refund will be available. However, with enough notice, we can definitely try to transfer your ticket to another event. Requests for transferal of tickets can only be made once. All requests must be made by email: info@artstudio23.co.uk

Coronavirus (COVID-19):

When a public session or private event is cancelled due to a Government-imposed lockdown, a voucher will be issued for the full value of seat/s purchased. The voucher is valid for 1 year from the issue date. Private event bookings will have the ability to reschedule at no charge or have the deposit amount provided as a voucher. Refunds will not be issued.

Private Bookings

50% deposit is required a minimum of 4 weeks before your event to secure the date. The remaining 50% is required no later than 7 days before the event date. Withholding full payment will result in cancellation of your event and you agree to forfeit your deposit if full payment is not received at least 7 days prior to your event.

If you needed to cancel your event, unfortunately we cannot offer a refund, but we can try our best to rearrange your event to a different date, however a cancellation fee of £50 will apply.

If the number of people attending the private event decreases after payment has been made, unfortunately we cannot offer refunds for those unable to attend.

Should you wish to add on any additional people to the event after the invoice has been paid, the cost will be the same price per head as the original booking.

Gift Vouchers

All of our Gift Vouchers can be redeemed against any of our Studio 23 workshop tickets, or shop merchandise, within 1 year of purchase, subject to availability. Gift Vouchers are non-refundable.

Any questions, send us an email: info@artstudio23.co.uk

Shop

All items bought from our Studio 23 online shop will be posted out no later than 7 days after purchase. Items are non-returnable. This does not affect your statutory rights.

Paintings

Artworks used in events are creations of Studio 23's team of artists and are for instruction purposes only.

Photos

Our artists will be taking photos throughout the classes for use on our social media, website and other promotional purposes. If you do not wish to be in any of the photos just let one of our artists know on the day and we will make sure to leave you out of them!

NEW SUBSCRIBER DISCOUNT

Discount Validity: The new subscriber discount of 10% is applicable only to planned events listed on the Events Page of ArtStudio23.co.uk.

  1. Exclusions: The discount cannot be used for:

    • Private group bookings

    • Any other bookings outside of planned events

    • Gift cards or products from the ArtStudio23 shop.

  2. How to Redeem: The discount code WELCOME10 must be entered at checkout when booking eligible events through the ArtStudio23 website.

  3. No Cash Value: The discount is non-transferable and cannot be exchanged for cash or any other alternative.

  4. Online Use Only: The discount is valid for use on the ArtStudio23 website and cannot be redeemed in person or via other platforms.

  5. Single Use: The discount is valid for one-time use only and cannot be combined with other offers.